Acceptable use policy

1. Goods and services you may not sell

• Anything illegal in Lebanon or in the place you deliver to.
• Drugs and controlled substances, and equipment made for their use.
• Weapons, ammunition, explosives, fireworks and parts that make them work.
• Prescription medicines, unless you are a licensed pharmacy selling within the rules of your licence. Pharmacies may sell non-prescription products and health and beauty items.
• Tobacco, vaping products and alcohol, unless you hold the licence the law requires and you check that the buyer is an adult.
• Counterfeit or replica goods, and any product that infringes a trademark, copyright or design.
• Stolen goods, and goods whose origin you cannot show.
• Recalled, unsafe or expired products, and food not prepared and stored in line with health rules.
• Adult sexual content or services.
• Gambling, lotteries and betting without a licence.
• Pyramid schemes, investment or currency trading offers, and loans.
• Fake documents, diplomas, IDs or reviews.
• Protected wild animals and products made from them.
• Software or services designed to hack, spy on people or send spam.
• Goods or services targeted by sanctions that apply to us or to you.

2. What you may not do

• Mislead customers: fake discounts, hidden fees, false stock or delivery promises, photos that are not of the product sold.
• Write fake reviews or remove honest ones to deceive customers.
• Take payments and not deliver, or refuse refunds your own policy promises.
• Send messages to people who did not order from you or opt in, including cold WhatsApp messages to bought or scraped numbers.
• Publish hateful, violent or harassing content, or content that exploits children.
• Impersonate another business or person, or use another brand's name to sell your products.
• Collect card numbers, passwords or ID documents through your store when the purchase does not need them.

3. Respect for the service

• Do not try to access other stores' data or accounts that are not yours.
• Do not test, scan or attack the security of the service without our written permission. If you find a vulnerability, tell us and we will thank you.
• Do not upload malware, overload the service, or scrape it automatically.
• Do not get around plan limits, or resell or rent the service to others without an agreement with us.

4. What we do when the policy is broken

Depending on how serious it is, we may ask you to fix the problem, remove a product or content, limit messages, pause the store, or close the account. Where we must, we report illegal activity to the authorities. We act quickly when customers are at risk.

5. Reporting a store

If you see a store on Mahallat that breaks this policy, or a product that infringes your rights, tell us: WhatsApp +961 76 305 783 or email hello@mahallat.io, with the store address and what is wrong. We look at every report.