Merchant agreement
Last updated
This agreement applies between Mahallat ("Mahallat", "we") and every business that opens a store on Mahallat ("the shop", "you"). It adds to the Terms of service, the Privacy policy and the Acceptable use policy, which also apply.
On this page
1. You are the seller
You are the seller of record for everything sold through your store and every sale you record in Mahallat. The contract of sale is between you and your customer. You set your prices, your delivery fees and your return policy, and you are responsible for the goods, their delivery and the service to your customers.
Mahallat provides the software you use to sell. We are not a marketplace, an agent or a reseller of your goods, and we do not decide what you sell or at what price.
2. Customer payments go to you
Customers pay you directly, by cash on delivery, Whish, bank transfer or any other method you offer. Mahallat never receives, holds or transfers your customers' money, and takes no commission on your sales.
- You confirm payments yourself (for example by checking a Whish payment proof in your Whish app), and you are responsible for refunds to your customers.
- Mahallat is not responsible for unpaid cash on delivery orders, fraudulent payments, chargebacks, or disputes between you and your payment provider.
- Your accounts with Whish, banks or delivery companies are between you and them.
3. Your duties as a seller
- Sell only goods you are allowed to sell, with any licence they require, and nothing listed in the Acceptable use policy.
- Describe products honestly, with real photos, clear prices (in dollars, lira or both) and the total the customer will pay, including delivery.
- Publish your return, exchange and refund policy and respect it, and respect the Lebanese Consumer Protection Law and any law that applies to your products.
- Handle invoices, taxes and any registration your business needs.
- Answer your customers within a reasonable time and deliver what you promised.
4. Your customers' data
You are responsible for the personal data of your customers; Mahallat processes it on your behalf, only to provide the service you use, as described in the Privacy policy. We keep it confidential, protect it, use providers bound to the same duties, help you answer your customers' requests, and delete it when you close your store.
You must use your customers' data lawfully: tell them how you use it, only send marketing to those who agreed, and tell them about any pixel or tracking tool you turn on.
5. Messages to your customers
Mahallat sends order emails to your customers (confirmation, payment, shipping, delivery and a review request) and alerts to you and your team. Marketing emails may only go to customers who opted in.
Mahallat does not send WhatsApp messages. From an order you can open WhatsApp with a ready-written message and send it yourself, from your own WhatsApp account. You are responsible for the messages you send and agree to follow the WhatsApp and Meta terms and policies. You may not use Mahallat to message lists of numbers you bought or collected without consent.
6. When we build the store for you
If you ask us to set up your store, you send us your products, photos, logo and information (for example from your Instagram), and you confirm that you have the right to use them. You review the store before it goes live and you are responsible for what is published, including prices and descriptions. We correct mistakes you point out.
7. Fees
Your store starts with a free trial of 14 days with the features of the Starter plan, with no card needed. After it, you pay the subscription of your plan, monthly or yearly, by Whish, at the prices shown on mahallat.io. Nothing is charged automatically when the trial ends, and there is no fee per sale.
- You can stop at any time: your store stays active until the end of the period you paid for, and you simply do not renew.
- Payments are final: monthly and yearly subscriptions are not refunded, including when an account is closed for a serious breach of our policies.
8. Suspension
We may hide a product or pause a store when it breaks the Acceptable use policy, when we receive a credible complaint (for example about counterfeit goods, fraud or undelivered orders), or when the law requires it. Except in urgent cases we tell you why and give you time to answer or fix it.
9. Ending the agreement
The agreement lasts as long as you have a store on Mahallat. You can end it at any time by closing your account. When it ends you can export your products, orders and customers for 30 days, after which they are deleted. Open orders remain your responsibility.
10. Liability
The limits of liability in the Terms of service apply. Because you are the seller, you are responsible for claims about your goods, deliveries and refunds, and for the way you use your customers' data.
11. Contact
Mahallat, Lebanon. WhatsApp +961 76 305 783 or email hello@mahallat.io.