Help Center
Step by step guides, with pictures and short animations, for everything you do in your Mahallat dashboard.
96 articles in 12 topics.
Video tutorials: 85 tutorials, 105 videosPrefer to watch? Every task has a short video, on a computer and on a phone.Popular articles
- Products AnimationAdd a productPut a new product in your store with photos, a price and the quantity you have.
- Orders and delivery AnimationCreate an order by handRecord an order or a sale from any channel: your shop, Instagram, WhatsApp, a phone call, Facebook or your own channels.
- Orders and delivery AnimationConfirm a Whish paymentCheck the customer's Whish screenshot, then confirm the payment or reject it.
- Settings AnimationSet up deliverySet your delivery zones and fees, free delivery, pickup from the shop and delivery time slots.
- Your website AnimationCustomise your websiteOpen the website editor, add a section, change your colours, check every screen size and publish.
- Orders and delivery AnimationRefund an orderRecord money you give back on an order, all of it or part, and put the returned items back in stock.
- Discounts and marketing AnimationCreate a discount codeMake a code customers type at checkout, like WELCOME10.
- Your website AnimationConnect your own domainUse your own address, like myshop.com, with the secure padlock. You add three records at your registrar; Mahallat does the rest.
Browse by topic
Getting started
8 articles
Set up your shop, find your way around and get your first orders.
- Get your store built for you
- Finish setting up your store
- Get to know your dashboard
- The 6 things you will do most
Products
12 articles
Add products, photos, variants, collections and categories.
- Find your way around Products
- Add a product
- Sell a product in sizes or colours
- Ask for a name or an initial on a product
Orders and delivery
12 articles
Create orders, confirm payments, deliver, refund and cancel.
- Find your way around Orders
- Record a sale made in your shop
- See your new orders
- Confirm a Whish payment
Your website
8 articles
Choose a design, edit pages, change colours and publish.
- Find your way around Online store
- Customise your website
- Add a category to your menu
- Sell online or show a catalog
Payments
3 articles
Cash on delivery, Whish and how customers pay you.
Customers
7 articles
Find, import and group your customers.
- Find a customer and keep notes
- Group customers into segments
- Import or export your customers
- Merge a duplicate customer
Inventory
12 articles
Stock levels, counts, transfers, suppliers and purchase orders.
- Check your stock levels
- Adjust stock by hand
- Set low stock alerts
- Change many quantities from a spreadsheet
In-store sales
1 article
Record the sales you make in your shop.
Discounts and marketing
14 articles
Discount codes, automatic offers, sales and email campaigns.
- Create a discount code
- Show an offer on your website
- Show your offer in a popup
- Set up an automatic discount
Analytics
4 articles
Read your numbers and download your data.
Billing
1 article
Your plan, the free trial and paying by Whish.
Settings
14 articles
Team, delivery, checkout, domains, security and alerts.
- Find your way around Settings
- Update your store details and lira rate
- Set up delivery
- Who delivers your orders
All articles
Getting started
Products
- Find your way around Products
- Add a product
- Sell a product in sizes or colours
- Ask for a name or an initial on a product
- Let customers write their own size
- Sell a product without showing it in your shop
- Change a price or a photo
- Edit many products at once
- Edit your pictures in the Studio
- Import products from Excel
- Organise products into categories and collections
- Help a product show up on Google
Orders and delivery
- Find your way around Orders
- Record a sale made in your shop
- See your new orders
- Confirm a Whish payment
- Confirm or update an order on WhatsApp
- Pack and mark an order delivered
- Create an order by hand
- Name your sales channels
- Edit or cancel an order
- Refund an order
- Run your deliveries board
- Print an invoice or a packing slip
Your website
Payments
Customers
Inventory
In-store sales
Discounts and marketing
- Create a discount code
- Show an offer on your website
- Show your offer in a popup
- Set up an automatic discount
- Pause or resume a discount
- Schedule a sale on a collection
- Your marketing at a glance
- Win back abandoned carts
- Send an email campaign
- Manage your subscribers
- Put your products on Instagram, Facebook and Google
- Make QR codes and Instagram story cards
- Connect your ad pixels
- Set cart reminders and review requests
Analytics
Billing
Settings
- Find your way around Settings
- Update your store details and lira rate
- Set up delivery
- Who delivers your orders
- Invite your team
- Choose which emails and alerts go out
- Confirm risky cash on delivery orders first
- Edit your store policies
- Check your store's security log
- Get your store on Google and Bing
- Change your name, email or password
- Close your store
- Turn on two-factor sign-in and see your devices
- Use your dashboard in Arabic
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Send us a message with what you are trying to do, and a person from Mahallat answers.
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