Video tutorials
Short videos, with a voice explaining each step, of everything you do in your Mahallat dashboard: on a computer and on a phone, with English and Arabic subtitles. Watch them here or download them.
85 tutorials, 105 videos
Every video also comes in Arabic: the dashboard in Arabic, with an Arabic voice.شاهد الفيديوهات بالعربيةChoose a topic
Install the app
Put your Mahallat dashboard on your phone or computer, so it opens like an app.
These videos show each browser's own menus drawn for the video: yours may look a little different, the steps are the same.
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Install on iPhone with Safari
Put Mahallat on your iPhone's home screen, so it opens like an app and order alerts reach you.
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Install on iPhone with Chrome
Using Chrome on your iPhone? You can add Mahallat to your home screen from Chrome too.
- Phone
Install on Android with Chrome
Install Mahallat on your Android phone from Chrome, so it opens like an app and order alerts come through.
- Phone
Install on a Samsung phone
On a Samsung phone with Samsung Internet, here is how to put Mahallat on your home screen.
- Computer
Install on a computer with Chrome
On a computer, Chrome can install Mahallat as an app with its own window and icon.
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Install on a computer with Edge
With Microsoft Edge, you can install Mahallat as an app and pin it to your taskbar.
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Install on a Mac with Safari
On a Mac, Safari can add Mahallat to your Dock, so it opens as its own app.
Getting started
Find your way around the dashboard and your store.
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Get to know your dashboard
In this video, you take a quick tour of your dashboard, so you know where everything is.
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Share your store link
In this video, you find your store's link and share it, so customers can order without messaging you first.
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Turn on order alerts
In this video, you turn on order alerts, so your phone buzzes the moment an order comes in.
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Use the guide and get help
In this video, you find the answer to any question in the guide, and let it show you where to tap.
Products
Add products, photos, sizes, prices and categories.
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Add a product
In this video, you add a new product to your store, with photos, a price and the quantity you have.
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Sell a product in sizes or colours
In this video, you add a product that comes in several colours, each with its own stock.
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Organise products into categories and collections
In this video, you add a category for your shop menu, and a collection that fills itself.
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Change a price or a photo
In this video, you change a product's price and add a photo, then copy a product with Duplicate.
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Edit many products at once
In this video, you put several products on sale at once, then change stock in one table.
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Import products from Excel
In this video, you bring several products in at once from an Excel or CSV sheet.
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Help a product show up on Google
In this video, you write a product's search engine listing yourself, with a score that shows what to improve.
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Edit your pictures in the Studio
In this video, you put a product on a clean white background in the Studio, right on your own computer.
Orders and delivery
Take orders, confirm payments, deliver and refund.
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Find your way around Orders
In this video, you find your new orders, filter the list and open an order.
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Create an order by hand
In this video, you add an order that came on Instagram, to deliver to the customer.
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Record a sale made in your shop
In this video, you record something you sold at the counter, so your stock and your numbers stay right.
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Confirm a Whish payment
In this video, you check a customer's Whish screenshot and confirm the payment.
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Pack and deliver an order
In this video, you confirm an order, pack it, send it out for delivery and mark it delivered.
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Confirm an order on WhatsApp
In this video, you send a customer a ready written WhatsApp message to confirm their order.
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Print an invoice or a packing slip
In this video, you print an order's invoice, then its packing slip for the person who packs it.
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Edit or cancel an order
In this video, you change the items of an order, then cancel an order and give its stock back.
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Refund an order
In this video, you record money you give back on a paid order, and put the item back in stock.
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Run your deliveries board
In this video, you move orders along the deliveries board, from packing to out for delivery.
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Name your sales channels
In this video, you add your own sales channel, like a market stall, to the list you pick from.
Inventory
Your stock, counts, suppliers and locations.
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Adjust stock by hand
In this video, you check your stock levels, then correct a quantity when something is damaged, lost or found.
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Set low stock alerts
In this video, you choose when a product counts as low, so you reorder before it runs out.
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Change many quantities from a spreadsheet
In this video, you update the stock of several products at once, with one spreadsheet.
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See the stock history
In this video, you find out when, why and by whom a quantity changed.
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Count your stock
In this video, you count what is really on a shelf and correct the differences in one go.
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Add your suppliers
In this video, you save a supplier you buy from, with their WhatsApp and how long they take to deliver.
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Order from a supplier
In this video, you make a purchase order and send it to your supplier on WhatsApp.
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Receive a delivery from a supplier
In this video, you check the boxes as they arrive, so your stock goes up by exactly what came.
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Move stock between locations
In this video, you send stock from your warehouse to your shop, with a record of what left and what arrived.
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Add a shop or warehouse
In this video, you add a second shop, so you can keep stock in more than one place.
Customers
Your customers, their questions and their reviews.
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Find a customer and keep notes
In this video, you look a customer up, see what they ordered, and leave a note and a tag for your team.
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Group customers into segments
In this video, you build a group of customers who match your rules, ready for an email campaign or a discount.
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Import or export your customers
In this video, you bring your customer list in from a spreadsheet, and download it again.
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Merge a duplicate customer
In this video, you join two records of the same person into one, with all their orders.
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Answer inquiries
In this video, you see the questions customers ask about your items, reply on WhatsApp, and keep track of what is done.
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Publish, hide and reply to reviews
In this video, you decide which customer reviews show on your store, and answer them.
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Anonymise a customer who asks to be forgotten
In this video, you remove a customer's details for good, while their orders and your totals stay.
Discounts and marketing
Discount codes, sales, campaigns and sharing your store.
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Create a discount code
In this video, you create a discount code that customers type at checkout on your online store.
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Set up an automatic discount
In this video, you set up a discount that applies by itself, with no code: free delivery over fifty dollars.
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Show your offer in a popup
In this video, you show a popup on your store with your discount code, so every visitor sees your offer.
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Pause or resume a discount
In this video, you pause a discount for a while without losing it, then turn it back on.
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Schedule a sale on a collection
In this video, you schedule a sale that lowers prices on a collection between two dates, then puts them back.
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Send an email campaign
In this video, you build a newsletter with your own words and products, test it, then send it.
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Win back abandoned carts
In this video, you send a customer who left the checkout a link that puts their cart back, from your own WhatsApp.
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Manage your subscribers
In this video, you add someone who agreed to hear from you, then download your list.
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Make QR codes and Instagram story cards
In this video, you make a QR code for your shop window and a ready Instagram story for a product.
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Put your products on Instagram, Facebook and Google
In this video, you find the feed links that put your catalogue on Instagram, Facebook and Google Shopping.
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Connect your ad pixels
In this video, you add your Meta pixel, so your ads learn who visits and who buys.
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Set cart reminders and review requests
In this video, you choose the emails Mahallat sends on its own: cart reminders and review requests.
Your website
Change the look, edit pages, publish and connect your domain.
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Find your way around Online store
In this video, you take a tour of Online store, your website's control room.
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Customise your website
In this video, you add a section to your home page, change your colours, and publish.
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Change your template and logo
In this video, you pick a new template for your store, upload your logo and choose your colour.
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Sell online or show a catalog
In this video, you switch your store between an online shop with a cart, and a catalog where customers ask about each item.
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Add a category to your menu
In this video, you add one of your categories to the menu at the top of your website.
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Publish your store
In this video, you check your store in the preview, then publish it so customers can visit and order.
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Connect your own domain
In this video, you connect a domain you own, like myshop.com, to your store.
Analytics
Your sales, profit and data.
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Read your sales numbers
In this video, you read your sales for a period, compare them with the period before, and open the details.
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See your profit
In this video, you see where a product's cost goes, then read your profit and which products earn the most.
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Export your data to Excel
In this video, you download your orders as an Excel file, for your accountant or your own sheets.
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Download all your shop's data
In this video, you download everything in your shop as one zip file, for a backup or your accountant.
Settings
Delivery, payments, team, policies and your account.
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Your store details and dollar rate
In this video, you check your store's contact details and set the lira rate customers see.
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Set your delivery zones and fees
In this video, you set who delivers your orders, and add a delivery zone with its own fee.
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Choose how customers pay
In this video, you choose how customers pay you: cash on delivery, and Whish with your own number.
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Set up your checkout
In this video, you choose what customers fill in when they order, add gift wrapping and set your invoices.
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Confirm risky cash on delivery orders first
In this video, you choose which cash on delivery orders wait for your OK before you pack them.
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Write your store policies
In this video, you edit your returns policy, one of the four policy pages in your store's footer.
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Invite someone to your team
In this video, you invite someone to work in your store with their own login and a role.
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Choose your notifications
In this video, you choose which emails customers get, and change the words of one of them.
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Get your store on Google
In this video, you tell Google your store exists, and find your sitemap and what to fix.
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Turn on two-factor sign-in
In this video, you see how to protect your account with a code from an authenticator app on your phone.
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Change your name, email or password
In this video, you open your own account to change your name, your email or your password.
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Choose and pay your plan
In this video, you see your plan, choose monthly or yearly, and how you pay Mahallat by Whish.
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Read your security log
In this video, you set when a large refund is noted, and read your store's security log.
Your dashboard in Arabic
For stores with Arabic turned on: read your dashboard in Arabic and write your website in both languages.
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Use your dashboard in Arabic
In this video, you switch your dashboard to Arabic. Each person on your team picks their own language.
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Write your website in English and Arabic
In this video, you write a product's name in Arabic, for a website in English and Arabic.
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Send us a message with what you are trying to do, and a person from Mahallat answers.
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